Post by boghaunter1 on Jun 23, 2020 10:37:03 GMT -8
Every story has 2 sides. Here is mine. By the way calling... me a THIEF with ZERO proof of & trying to ruin my reputation online is premature & a disgrace to your Godfearing self. First of all I have never screwed anyone over with online purchases. As an example I have purchased almost 2,000 items through Ebay sellers throughout the world with 100% satisfaction to the Sellers. As well there are a number of collectors on this site that I have had exchanges with & who know me & I have never screwed anyone! I have never had such a runaround experience with any seller in my life. I just counted up the emails between us... an incredible 18 EMAILS & 4 phone calls in the last 110 days! I was told 3 times, by phone, that the order was in the mail.... again never with a tracking number, which is the only way a buyer can verify that the item was shipped. The only tracking number I FINALLY EVER received (despite repeated requests) is the one emailed to me on 08 June '20 & that was for a new replacement light... which last time I checked, last week, was still in transit.
My order with you starting back on 06 March '20 has carried on now for 110 days to date & I still don't have a working collecting light. I currently have in my possession ONE ONLY faulty light (won't light up & no spare tube) worth $237.75 USD = $331.05 CAD by Paypal, that I have said repeatedly, in emails back to you, that I will ship back upon receipt of another new working light. The current faulty light that I have was shipped 18 May '20 (no tracking number of course)... I received it on 06 June '20. This simple order has escalated into a horrendous case of misunderstandings/miscommunications & is a case of continuous runarounds from Mr. K.; in one of his own emails he said he never had the needed parts for building the lights prior to 14 May '20 yet I was told (right after Easter by ph.)… it was sitting in the back of his truck (for a month & he had forgot about it!). Another time I was told, by phone, me he had already shipped it (again NO TRACKING NUMBER) & after another request he said it just happened to be sitting on his bench in the shop which he would ship next day.... again no tracking number… nothing.
It is very hard to communicate with L.K. by phone/email as he gets everything so screwed up (misunderstandings/forgetfulness/lies) that I am left shaking my in head utter disbelief. If he had no parts prior to 14 May '20 how did he ship me my light 3 different times prior to that date?... of course with not a single tracking number/proof to confirm it/they was/were actually shipped. Leroy knew when I placed my order with him on 06 March '20 that he couldn't fulfill the order until he received the parts from China. He should have let me know back in March that was the case & I would have to wait a long time... which due to additional delays due to Covid 19 & subsequent delays in mail delivery I could accept. Instead I get a continuous runaround/lies... I do not have in my possession 3 collecting lights.... that is completely absurd! I, to this date, have a single faulty collecting light sitting on my deep freeze, repackaged & waiting to be shipped back as soon as I receive the replacement light. I am still awaiting the replacement light shipped by L.K. 08 June. I think some of these phantom shipments L.K. claims he sent (with ZERO proof by way of tracking numbers except for the 08 June '20 shipment) may still be stuck in backlogs in the mail services. If I receive any additional collecting lights, which I am not owed, they will be gladly shipped back to Mr. Koehn... I have been more than patient for 110 days, 18 emails, 4 ph. calls, & have spent $331.05 CAN & have nothing to show to this date, but a SINGLE faulty collecting light. I would suggest to Mr. L.K. that he can have show some patience on his end & simply wait. As to not responding to recent emails, etc.... no kidding... why should I?...after all the wasted time, frustration, anxiety & now trying to ruin my reputation online... I am completely fed up with the this braggert "master baiter/collector/world renouned seller"... his own worlds online.
I should point out I purpose built, in March/April, a custom light trap to house the missing, working, collecting light ordered from Leptraps & I need that light... I do not want a refund... I want a working light. Even after going through all this B.S. I can still vouch for L.K.'s collecting lights as I have an identical one ordered & in perfect service from 4 yrs. ago. There was also a mistake made with that simple order, but it was quickly rectified.
Post by boghaunter1 on Jun 23, 2020 13:59:36 GMT -8
The HORROR story continues.... After replying to Koehn's scandalous, totally unsubstantiated, accusations of being a THIEF I went to town today & lo & behold waiting at the P.O. was the return replacement collecting light package (mailed with T.N. on 08 June 2020). I was a little suspicious as the package looked slightly flattened & the postmistress told me it had been opened by Customs & examined & I had to pay an additional $45.29 CAD import charges to get it...TOTAL SPENT to date after 110 days... $376.34 CAD for one 120V, 40Watt,24" collecting light & 2 tubes! I rushed home, took photos of the package, before opening it, & then carefully opened it. Inside was another intact (Phew, I initially thought!) new collecting light & tubes.... finally! UNBELIEVEABLY when I picked the items out of the box I gently shook the ballast (solid state no moving parts) & heard a distinct rattling inside the sealed weatherproof plastic enclosure... what now I thought! I plugged the ballast into the light tube with the supplied 4 prong connector & nothing.... absolutely nothing... it has been plugged in now for 2+ hours & still nothing. At least with the 1st light the bottom end of the tube where the main power cord enters glowed a dull orange, but refused to fully light. This 2nd light nothing! .... what incredible bad luck/hex on this tortuous transaction.
I immediately emailed Koehn... he will probably flip out again & call me out yet again on this forum... I told him I was packaging up both faulty lights in one box & sending them back after he pays me for return shipping. So there you have it... 110 days of B.S, not ONE, but NOW 2 faulty lights & I am out currently $376.34 CAD. Wouldn't any sane person be P@SSED right off at this point? This is an absolutely unbelievable situation. I still want a working light that my custom made light trap was built for... & am still (maybe I'm a fool!) expect complete "satisfaction" as Koehn said he strives for with all his transactions… we shall truly see...
Post by boghaunter1 on Jun 24, 2020 10:07:05 GMT -8
L.K.'s last lines in above post: "If what has been said about me in a previous post were true, I would have been out of business years ago." So not only are you calling me a THIEF, now you are publicly calling me a LIAR??? This is pure SLANDER for which you do not have a single shred of evidence... & you know it. Just because of your thousands of satisfied customers over the last 30 years this automatically puts you beyond any current criticism/beyond reproach?? Every transaction was absolutely perfect? Seriously? Truthfully? What specifically do your other customers & your dearly departed wife have to do with this(my)specific case? Slandering someone with no proof is an extremely serious thing. As I write this, after 111 days, now 20 emails, 4 phone calls & some texts, $376.34 CAD spent PLUS another $105.63 return shipping costs = a total of $481.97 for 1 collecting light & 2 tubes. I am now in the proud possession of TWO faulty collecting lights (which I am arranging to rapidly send back to you) so you can see for yourself they are faulty. I only have 2 tubes & no WORKING light... after nearly 4 months of endless unexplained delays & runarounds.
I might also remind you Mr. Koehn that you, & you alone, initiated this loathsome PUBLIC thread seeking to ruin my reputation. We could have settled this privately... eventually. Do you honestly expect me to sit back & not defend myself against completely baseless accusations? What kind of double standard game are you playing? No one, & I repeat no one, is beyond question... we are all humans & all of us make mistakes... even you Leroy..
It is also very interesting (& telling) that you did not address a single issue I brought up in my last 2 long posts... other than to say you are beyond criticism... Really?
Following are 2 direct quotes from an email sent to me by L.K. on 7 June 2020: "So that you know. When the Covid19 pandemic occurred, I had a large shipment of components coming from China. My order was held at port until 1 May 2020. I received my order on 14 May 2020. I shipped your order on 18 May 2020 via first class mail via USPS." Further on another quote, "I had virtually no electronic components until my order arrived from China". You shipped my 1st collecting light 18 May 2020... again with no Tracking number. I did however receive it on 6 June & it didn't work. You sent a 2nd replacement on 8 June 2020 (Incredibly with a tracking number... the 1st one EVER!) & I received it yesterday 23 June... & again it doesn't work.... something is loose & rattling around inside the ballast. Just answer for me, once & for all, a simple question. By your own admission you never had all the parts necessary to build these lights until 14 May 2020... How, in the world, did you send me any collecting lights between 06 March, when my order was 1st placed, to 14 May when you finally got the parts?? I never received a single package containing any collecting lights during that 06 March to 18 May period when an actual light was shipped. If you are being completely truthful (remember you just called me a LIAR in addition to being a THIEF) where is the proof that any lights were shipped prior to 18 May 2020? By proof I mean tracking numbers. Leroy I am publicly asking you to provide me with any & all tracking numbers of your alleged "phantom" shipments placed between 06 March & 18 May. This is the ONLY WAY I have as a buyer to verify that any items were actually shipped. If you cannot supply me with any tracking numbers from that time period... then who is the LIAR... claiming multiple lights were shipped (even though you, knew as of 06 March, that you didn't have any parts to build them!)… what a fiasco & long string of lies. Remember L.K. I have every email (20 now) you ever sent me & I will reveal more stuff... if needed... to put an final end to this utterly ridiculous transaction. Again the 2 faulty lights are ready to ship back. Pay me the additional $105.63 by Paypal & they will be on their way very shortly & I am still expecting a working light as you just promised in latest email number 20.
Post by boghaunter1 on Jun 24, 2020 10:57:40 GMT -8
Received this email from L.K. at 7:54 am today "Return all of the defective collecting light units. Once they are returned, I will send you a replacement. I will not argue with you nor will I send another collecting light unit until "all" of the defective collecting light units are returned. I will refund all your shipping cost to return the defective units. Please advise me once you have shipped the defective collecting units to Leptraps LLC".
Four hours later at 11:58am this morning I receive yet another email from L.K., quote, "Just keep it all. Do as you please with it. I am done with you. I consider you to be no more than a common THIEF" Again calling me a THIEF with ZERO proof. Answer the simple questions I asked above Leroy... the truth is you can't because you didn't send me any lights between 6 March & 18 May & after nearly 4 months, 2 faulty lights & the fact that I already have the return parcel packed & waiting in my P.O. to send back.....& now I get this conflicting message. What in the hell am I supposed to do with 2 faulty/defective lights?? What about a refund of the $376.34 CAD spent by me on those 2 defective units to date? This amount is not a small thing to me nor would it be to anyone. If you do not refund this money after 4 long months & after these continuing conflicting emails, only hours apart, who is the THIEF/LIAR now??? The facts posted in my previous posts cannot be refuted by L.K's own email statements...
This is the kind of crazy, conflicting, unpredictable behaviour I have had to deal with L.K. since 6 March '20. This is the 2nd time L.K. has threatened me with bailing out of this transaction leaving me in the lurch, speechless & out $376.34 CAD... unbelievable for such a self proclaimed honest businessman. Well, I too am done with you LEROY... as you cannot answer the 2 simple questions I poised in my last post here... Please immediately refund my $376.34 via the same way I paid you, with Paypal, in good faith, way back on 06 March 2020. Sure is telling that when L.K. was faced with 1st class return shipping charges for the 2 faulty lights he balked & got instantly angry. I pd. L.K. for express shipping back in March & I was planning to ship them back the same way with full insurance... what's the problem L.K.?
Post by nomihoudai on Jun 24, 2020 14:13:26 GMT -8
John only wrote on here after another person asked to get the details in a private message. It is completely understandable that John would be afraid about somebody damaging his reputation by telling stories in private behind his back.
I'm not involved in this. My 2 cents:
- Faulty equipment has to be returned to the seller before a replacement can be sent. The buyer explained why he couldn't return the second lamp (it arrived much later).
- A seller should only send such an expensive piece of equipment with tracking number. It doesn't matter to whom it goes, it is to protect against losses during transit.
During these times the shipping services and availability of goods are really disrupted. It is sad to see when a transaction take this much time. I have postponed things that I wanted to buy and only go by the things I can find in a shop.
I second Chuck's hopes.
Last Edit: Jun 24, 2020 14:16:28 GMT -8 by nomihoudai
Post by boghaunter1 on Jun 24, 2020 15:08:22 GMT -8
Hello John S.,
I wasn't mentioned directly, but it was clearly unmistakable who he was calling a THIEF. Imagine how you personally or any other insectnet.com member would feel being falsely accused, with zero proof, of being a THIEF, on a forum with well over a thousand members as well as the hundreds of others (visitors) who are free to follow the forums without signing in. I have never scammed or cheated any seller out of anything in my life.
I simply wanted to nip this thread in the bud, before widespread speculation began as to who it was. L.K. cast a wide net in calling out "A" Canadian, without naming them, thereby casting doubt & instilling curiosity on the entire collecting community up here. I, honesty, could not contain myself as I absolutely have had it after almost 4 months of unexplainable delays with this man. L.K., in simple terms, treated me like a mushroom... I was kept constantly in the dark & fed a continuous line of Bullcrap. A secret as to who this Canadian was would have spread like wildfire through backdoor methods... in this case I mean the PM messages & private emails. As proof of that...the very 2nd post to this thread immediately after L.K.'s inflammatory accusation, was by a very well known Canadian insect dealer wanting to know who it was. This insect dealer/friend whom I have known personally for more than 20 yrs., & with whom I have carried out 3 very large & successful exchanges with over those yrs. & who has personally visited my farm, along with his wife, would be shocked at who was being accused (wrongfully with no proof). This is just one example... if I wouldn't have come out to respond to these slanderous & extremely hurtful & false accusations, to tell my side of the story, nothing would have prevented L.K. from Private Messaging/privately emailing scores of his friends in the worldwide collecting community & smearing me further behind my back. I honestly believe L.K. is a very spiteful person hiding behind a very thin veil of religion to promote his virtuous self image while anyone else, like myself, a complete stranger, who crosses/questions him, is brushed off as criminal "Dirt". I simply decided to clear up the mystery, because I have absolutely nothing to hide. Everything is spelled out in my previous posts. After 4 months of wrangling I am now the proud owner of TWO faulty & completely useless collecting lights, which L.K. is suddenly too cheap to pay for their return, which would go a long way in helping to resolve this crazy transaction. L.K. still has not supplied a single tracking number of his numerous phantom shipments supposedly made to me between 06 March & 18 May....PLUS he didn't have the parts to build them in the first place, as outlined by his own words in a recent email in that time period... AND he has not offered to refund my money (well over $300.00 CAD which would pay for a month's groceries for me as I live on a fixed income).
The whole situation just stinks to high heaven & is unbelievably frustrating for me … I always thought that if someone sells you faulty items isn't it up to them to pay return shipping & either replace the items or give a full refund?? That is just good business practise. L.K. now says (for the 2nd time!) he has blocked my emails & will no longer respond to me. No working lights, no money refunds... ZERO customer satisfaction to he so loves to preach he is known for.... sickening.
Post by exoticimports on Jun 25, 2020 4:08:24 GMT -8
It is unfortunate to see what has come of this thread. Yet, there are some lessons to be learned:
1. It is a far cry to call someone a thief, by name or inference, when transactions go bad. In this case, we have a multiplicity of influences (COVID, mail slowdown, Canadian Customs) that should be accounted for. Jumping to conclusions, public attacks, etc should be refrained and, if acted upon, substantiated and clearly documented.
2. If one ships anything of value, a tracking number should be provided to the recipient.
3. Terms of sale, including return policy, should be clearly stated. This is particularly important when a product crosses a border. Customs (US, Canadian, or other) has a habit of busting stuff (particularly specimens!) with their fat fingers. Or sitting on shipments- I sent two books to Europe at the end of March and they're STILL sitting in Customs since 06 April! Customs induces multiple risks- damage, theft, inappropriate re-packing- and the seller's policy concerning opened (and in general, shipping-damaged) boxes. Also, who eats the return shipping costs and at what point product is replaced is imperative. The international business community uses International Commerce Terms (INCOTERMS) for just the reason- to ensure everyone understands who's carrying the cost and risk, and to what physical point.
4. If you can't say it in two paragraphs, it's too long. Succinct is important.
I hope this situation does, miraculously, work out for both parties. A change in approach and communications may be instrumental in achieving such outcome.
Post by boghaunter1 on Jun 25, 2020 8:30:06 GMT -8
Does that apology also apply to me Leroy??…
If you are truly regretful about starting this thread then a full retraction/personal online apology to me, of your slandering ways, is in order...
Also where is a full refund of my original $331.05 CAD pd. to you in good faith, via Paypal, on 06 March 2020?? You may consider yourself a super seller of sorts, but still, you do not have a business licence that entitles you to STEAL from this customer. Either 1.) Send me the additional funds to mail the 2 defective lights back to you 2.) After receiving said defective lights.... YOUR CHOICE... either send me yet another working light (so securely packaged so a truck can run over it without causing damage) or refund my money in full... such a simple solution to end this stupid transaction. How can this transaction be successfully concluded if you absolutely refuse to communicate either privately by email or on this forum? Still left shaking my head on this utterly ridiculous situation.
Post by boghaunter1 on Jun 25, 2020 14:25:23 GMT -8
Yes indeed Leroy I have put all of my evidence in plain sight for the world to see... I (& the world) are still waiting as you have yet to even address a single specific issue I brought up with the extreme difficulties of this horrendous transaction...
Anyways... no more wasting my time & energy... since it has been determined by various other neutral member's posts on this thread that the SELLER IS RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES of defective items you owe me $105.63 CAD or $77.45 USD (according to xe.com) to pay for the return shipping charges as outlined to you in a past private email. And... LEROY... just in case you decide to balk, yet again, here are some friendly facts regarding these shipping charges. You originally spent $100.40 USD to ship these 2 defective light units up to me... THEREFORE to summarize & make it absolutely, perfectly clear, you spent $100.40 USD to ship these 2 defective units up to me & I (actually Canada Post) is now charging you $77.45 USD (= $105.63 CAD) to return both units, together, back to you... so the return shipping charges for both units together are $22.95 USD cheaper than you paid to originally have them shipped separately up from the USA.... a bargin. For your money you are getting Xpresspost-USA 4 Business days Guaranteed Service with full Insurance Coverage & Tracking Number which will be gleefully posted online here (for the world to see) as soon as I mail it away. Actual shipping times will, of course, probably be twice what Canada Post states, due to Covid delays, etc., etc. Your USPS one week express shipping took more than twice as long as stated to arrive on both your packages.
To conclude, as soon as I see $105.63 CAD (or $77.45 USD... your choice), deposited in my Paypal acct. I will send it away immediately. If you're on the ball & finally, really serious about ending this mess, you can easily (only takes a few minutes on your computer) have that money deposited today & I can quickly ship the package away tomorrow morning as it is already sitting gathering dust in my local post office with all shipping labels, customs declarations etc. attached ready to go.
As I have already spent a grand total of $376.95 CAD to date on this long, difficult transaction there is NO WAY I am shelling out another $105.63 CAD upfront (then my total spent would be $481.97 CAD!) to ship your return package & then trust that you will honestly pay me back... some day... or maybe never... I wasn't born yesterday & I am no fool... or THIEF... or LIAR. These are very simple, logical & fair business requests that you/anyone should have no problems with...
Post by boghaunter1 on Jun 25, 2020 17:38:56 GMT -8
This is certainly a pleasant surprise & an interesting proposition... the arrangement you proposed would be just fine with me... as it has been 3 hours now since I last posted & I just checked my Paypal acct.... not surprisingly... nothing deposited. L.K. was online on this forum when I posted my last response & he knew & would have read my posting. He is certainly not someone in a big hurry (as I am) to put this mess to rest.
One nagging question Chuck... why in the world would you want to get involved in this God awful mess? This is an extraordinary situation & I would be very happy for the added backup if things should go south again. My trust level of L.K. right now, on a scale of 1-10 is at about -5. The idea of a 3rd neutral party though is a very good one & if you are serious I am all for it... It would certainly keep L.K. honest for once.
Again you don't have to do this Chuck, but it would be much appreciated.
Have to go... will check in later tonight & will keep you posted... I'm a bit excited, for another reason, as at this moment... I suddenly, after a long delay with cold weather, have 9 beautiful, freshly emerged, Hyalophora columbia gloveri moths inside a screened cage in my porch! They are still slowly pumping up their wings & I must keep a vigilant eye on them before they attempt flying & ruin their wings. They are specimens only & not for breeding. Only another 43 to go!
Post by boghaunter1 on Jun 25, 2020 17:58:52 GMT -8
"We have more important issues to focus on".... no kidding! What a relief... So then you will pay me & you will collect (or try to) from L.K.? Will Keep in touch if things go bad. Will Pm you right now..
I want to apologize to all who had read this thread. I have managed to kept my business, Leptraps LLC, off of Insectnet.
I am asking that this thread be removed.
I have never experienced a situation like this in all my years of doing business.
I suggest it be deleted AFTER the return and replacement exchange is completed.
I have offered, and John accepted, that I will send him the $77 to cover return shipping.
John will return the two units.
Hopefully Leroy/ Leptraps will quickly test and ship a replacement unit, and provide tracking.
If Leroy refunds the $77 to John, John will reimburse me.
This should work for everyone right?
There is, of course, the risk of damage by the carrier and/ or Canadian Customs. How this is handled, and by whom, should have been clearly documented in the offer for sale. AFAIK it remains an outstanding factor of risk, not of loss, but of common agreement. As I wrote in another thread, if no such terms are specifically identified the default is Ex Works, meaning risk of loss transitions from seller to buyer immediately upon shipment. Not knowing what terms were offered, I can comment no further; perhaps clarification by the seller is in order.
Not to get too far off topic, but I find it very difficult to believe LepTraps has never encountered any loss in shipments in all those years. I have- train derailments, $500,000 shipment misplaced by FedEx for six months, certified signature required package handed by the UPS driver to some kids on the street because he was too lazy to drive down the road, etc. Once in a foreign country my colleagues and I had to breach Customs, and threaten them with personal injury to get a shipment released! I wish I'd had such luck throughout my career.