Reply to a locked bad report by Dmitry

[roxanne]

I found out only very recently that I had a bad report from one business partner on August 8, 2010. The link is as below.

www.insectnet.com/cgi/dcforum/dcboard.cgi?az=read_count&om=1705&forum=DCForumID17

and the content as below:

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""Be careful when dealing with this provider from China !!!"

Warning! Be careful when dealing with this provider from China:
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www.butterflystudiocn.com
[e-mail]
msn: [e-mail]

skype: roxanne4824

Mob: [phone]
Address: Suite 605 , No.56 Guxiangxincun, Shanghai , 200062, China

registered on the PayPal system as:
Cao Menghu
[e-mail]

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They promise A1 quality, but after receiving your prepayment they send specimens of very bad quality, and not ordered species but another ones.

Do not make any prepayment to them!

They promise to return your money if you are not satisfied with their specimens, but it's not true, in reality they return nothing to you...
Unfortunately I had a sad experience with them and would like to warn everybody not to do such a mistake as to buy insects from them."

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== > The process is not as he stated. I thought to post emails between him and me so that to avoid more confusions. I just communicated with the admin and he suggested me to just state the facts on my side because the emails are private, very long and hard to follow. So please find my comments as below.

It's really a hard process to work with Dmitry. After a long time communication he finally agree to pay via paypal which allow buyer to raise a dispute and get payment refunded within two months following online order process. After he received the parcel, he emailed that the specimens were of wrong species and cut the price very very low(from $297 to $75.2). My colleague has been in insect business for over 10 years and confirmed it was correct. He also reports severe damage of 63 pcs and 28 pcs of two species, however, he just sent over photos showing the numbers of 19 and 14. Just trying to solve the situation, I offered we deliver 10% of his order and the damaged ones for free together with his next order(international posting fee is expensive). He refused. I suggest he kindly return the parcel and I'll return his payment via paypal as normal paypal refund process. He refused. These all happened within two months after his payment. He didn't raise a dispute on paypal, but post bad report here....

Though it's one year after the payment till now(payment made April 23, Unique Transaction ID # 6VB64840YL076472H ). I can still offer refund his payment after he sent back the specimens, as it's normal online order process.

His business info:
Dmitry Sobanin
[e-mail]
[e-mail]
P.O.Box 20 ,
394005 Voronezh - 5
RUSSIA
www.insect-supply.com
www.comch.ru/~sob/

His paypal account:
[e-mail]

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I cherish my partners and have been trying my best to establish long term win-win relationship with each and every partner. I'd like to provide business partners I worked well with as kind references for my future partners via email.

[starlightcriminal]

Sounds unfortunate, I'm sorry to hear this happened.

One thing I would mention, only vaguely related since I don't know either party involved (and really more for Clark as we will want to follow his rules for providing this wonderful service), is that in cases where things escalate like this it may be prudent to post the emails if permitted. I understand they are lengthy but if I were a potential buyer I would surely like to read the exchange in order to get a feeling of why the transaction went bad. I would take the time to read them, personally. Then we can read direct quotations and appreciate how each party treated the other and whether or not the response was fair, if it was intentional, a misunderstanding, and so on.

On the issue of emails being private- ha ha ha. Do not think for one minute that emails are ever considered private, at least not here in the United States. Even if you are writing from a secure server to a secure sever, or just internally, emails are, by law, not considered private though we all like to imagine they are. Functionally, emails are more or less private, but legally (as in the case of defending your reputation from libel or slander) emails are fair game. So in a way, this is a note to everyone else as well- do not think using email protects you from exposure as you are not afforded any expectation of privacy in the eyes of the (US) law. A number of our politicians and a other social figures have learned this the hard way in recent years.

Clark will have to weigh in for the specifics of how he prefers things to be handled here specifically as that is his right as moderator, one which we should all be respectful of.